Help · Getting paid
My payment has not arrived. What should I do?
Ask your affiliate manager whether the payment shows as sent and on what date, and confirm your payment details on file are current. For Bitcoin, check the transaction hash in a block explorer. If it is still missing, flag it to your manager with the expected date, amount and method.
Start with your affiliate manager: they can tell you whether the payment shows as sent, and on what date. Then check your own details and the method's transit time. Payouts are monthly on net-15 terms, so a month's approved earnings are paid by the 15th of the following month. If today is before the 15th, the payment may not be due yet.
1. Was it sent?
Ask your affiliate manager whether the payment shows as sent, and on what date. A payment may not have gone out if:
- Your balance was below the minimum for your method. Minimums vary by method and account, and a balance below the minimum rolls to the next cycle.
- Your payment details were not on file when the cycle ran. That balance rolls to the next cycle; nothing is lost.
- The earnings were still pending, or tied to traffic under a quality review. Payments tied to reviewed traffic may hold until the review closes.
2. Are your details current?
If you recently changed your PayPal email or BTC wallet address, the new value needs to be on file with your affiliate manager before the next cycle runs. Otherwise the payment may have gone to the details you had before.
- Wire: beneficiary name, bank name, SWIFT/BIC, account number or IBAN, and bank address.
- PayPal: a verified account that can receive USD. Some country-restricted accounts cannot accept USD inbound.
- Bitcoin (BTC): a wallet address copy-pasted from your wallet and sent from the email on your affiliate account.
3. Check the method
- Wire: wires typically take a few business days to settle. The gross amount is sent; correspondent bank fees on your route can reduce what lands.
- PayPal: check for pending or held payments and any limits on your account. PayPal's own fees are between you and PayPal.
- Bitcoin (BTC): check the transaction hash in a block explorer. If it shows confirmed on-chain but the funds have not landed, the address on file may not be the one you expected. On-chain transactions cannot be reversed.
4. Escalate
If none of that resolves it, flag it to your affiliate manager with:
- The expected payment date
- The amount
- The payment method
That is usually enough to trace it in one pass.